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Terms and conditions

The following terms and conditions are between you (the customer) and Floor & Core and do not affect your statutory rights. Your continued use of this website and services, including all singular and subscription purchases constitutes acceptance of these terms and conditions. 


We reserve the right to amend or change our terms and conditions without notice to you. Please check our website before placing an order for our current terms and conditions. 


Floor & Core’s registered office is 17 Downside Cholsey Wallingford OX10 9FG UK. 

Our service for the terms and conditions

Floor & Core is an online subscription exercise programme subscription service. Our terms and conditions come into effect when you subscribe monthly or pay up-front to an exercise programme, and you receive an order confirmation from us. 



Changes to prices and programmes

Floor & Core occasionally reviews the prices on our website; all prices are subject to change without prior notice. However, the customer will only pay the price of goods at the time of purchase. 


Rarely we may need to make changes to an exercise programme. If we do make a change, existing subscribers will be notified of the change as soon as possible, and you then can contact us to end the contract and receive a full refund before the changes take effect.


Order changes, cancelations and refunds

You will receive an order number either if you subscribe to a programme or pay up-front. This can be found in the confirmation email on receipt of payment. Please use this whenever contacting us about your account.


All subscriptions are processed automatically. Once you subscribe or pay up-front and receive a confirmation email, you will receive access to the Floor & Core programme through your online members account. 


We hope that you enjoy Floor & Core. But if for any reason you are unhappy, you can cancel your subscription through your account. If this is within the first 30 days then you will receive a full refund of any costs. If you run into any issues with receiving your refund, please email



Cancellation of membership and refunds

You reserve the right to cancel your subscription at any time. You can cancel your subscription through the members area of the website. If you choose to cancel your subscription within the first 30 days of signing up, you will not be charged any payments. If you cancel after the first 30 days, you will not be charged any future payments. 


Unfortunately we do not offer any refunds. This includes both subscriptions and up-front payments to receive access to the Floor & Core programme. You will still be able to access the content you paid for through your members area.

Use of cookies on our website

On our website we use cookies; please see our Data Privacy Statement which details how we collect and use user data collected online. If you wish to disable cookies, you can do so through your browser settings. This will affect your user experience of this website.

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